COOKIE POLICY

Introduction

Please read this cookie policy carefully, as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Notice, which sets out how and why we collect, store, use, and share personal information generally. It also outlines your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

This policy applies between you, the user of this website, and Tinsdills Solicitors Ltd, the owner and provider. It applies to our use of all data collected about your use of the website and any services or systems therein.

 

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” collectively means the personal information, payment information, and credentials users use to access material and any communications system on the website.

“Content” means any text, graphics, images, audio, video, software, data compilations and any other information capable of being stored in a computer that appears on or forms part of this website.

“Cookie” means a small text file placed on your computer by Tinsdills Solicitors Ltd when you visit certain parts of this website. This allows us to identify recurring visitors and analyse their browsing habits on the website.

Further details are contained in Clause 10 and Schedule 1 of this Policy:

“Data” means collectively all information that you submit to the website. This includes but is not limited to, account details and information submitted using any of our services or systems.

“Tinsdills Solicitors Ltd” means Tinsdills Solicitors Ltd, Hays House, 25 Albion Street, Hanley, Stoke-on-Trent, ST1 1DF.

“Service” means collectively any online facilities, tools, services or information that Tinsdills Solicitors Ltd makes available through the website now or in the future.

“System” means any online communications infrastructure that Tinsdills Solicitors Ltd makes available through the website now or in the future. This includes but is not limited to, web-based email, message boards, live chat facilities and email links.

“User” / “Users” means any third party that accesses the website and is not employed by Tinsdills Solicitors Ltd and acting during their employment.

“Web Site” means the website that you are currently using (www.tinsdills.co.uk) and any sub-domains of this site (go.tinsdills.co.uk) unless expressly excluded by their terms and conditions.

 

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1   name.
2.2   date of birth.
2.3   gender.
2.4   job title.
2.5   profession.
2.6   contact information such as email addresses and telephone numbers.
2.7   demographic information such as postcode, preferences and interests.
2.8   financial information such as credit/debit card numbers.
2.9   IP address (automatically collected).
2.10 web browser type and version (automatically collected).
2.11 operating system (automatically collected).
2.12 a list of URLS starting with a referring site, your activity on this website, and the site you exit to (automatically collected), and
2.13 Cookie information (see Clause 10 below).
2.14 Telephone calls may be monitored or recorded for training or quality purposes.

 

3. Our Use of Data

3.1   Tinsdills Solicitors Ltd will retain any personal data you submit if you use the services and systems provided on the website.

3.2   Unless we are obliged or permitted by law to do so, and subject to Clause 4, your data will not be disclosed to third parties. This does include our affiliates and other companies within our group.

3.3   All personal data is stored securely by the Data   Protection Act 2018 principles. For more details on security, see Clause 9 below.

3.4   We may occasionally require any or all of the above data to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

3.4.1    internal record keeping.

3.4.2    improvement of our products/services.

3.4.3    transmission by email of promotional materials that may be of interest to you.

3.4.4    Contact for market research purposes, which may be done using email, telephone, fax, or mail. Such information may be used to customise or update the website.

 

4. Third-Party Web Sites and Services

Tinsdills Solicitors Ltd may occasionally employ the services of other parties to deal with matters that may include but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising, and marketing. The providers of such services have access to specific personal data provided by users of this website. Any data used by such parties is used only to the extent required by them to perform the services that Tinsdills Solicitors Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any data that third parties process must be processed within the terms of this policy and by the Data Protection Act 2018.

 

5. Changes of Business Ownership and Control

5.1   Tinsdills Solicitors Ltd may occasionally expand or reduce its business, which may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Where relevant to any division so transferred, data provided by users will be transferred along with that division. Under the terms of this policy, the new owner or newly controlling party will be permitted to use the data for the purposes for which you supplied it.

5.2   If any data submitted by Users is transferred in such a manner, you will not be contacted in advance or informed of the changes.

 

6. Controlling Access to Your Data

6.1   Before you instruct us to act on your behalf, Tinsdills will not use your personal data without your consent. Wherever you are required to submit data, you will be given options to restrict our use. This may include the following:

6.1.1    use of data for direct marketing purposes and

6.1.2    sharing data with third parties.

6.2   Where you consent for Tinsdills to use your personal data for marketing or data sharing, you have the right to withdraw your consent.

6.3   Where you engage Tinsdills to act for you, we will use your personal data solely to provide the service you instructed us to do.

 

7. Your Right to Withhold Information

7.1   You may access certain areas of the website without providing any data at all. However, to use all Services and Systems available on the website, you may be required to submit account information or other data.

7.2   You may restrict your internet browser’s use of cookies. For more information, see Clause 10 below.

 

8. Accessing your Data

8.1   You have the right to request a copy of your personal data.

8.2   You have the right to request rectification and erasure of your personal data.

8.3   You can find out if we hold any personal data about you by making a Subject Access Request under the Data Protection Act 2018.

If we hold information about you, we will:

• Give you a description of it.
• Tell you why we are holding it.
• Tell you who it could be disclosed to and provide you with a copy of the information in an intelligible form.

8.4   To request details of any personal information we may hold about you from Tinsdills, you must make a Subject Access Request in writing addressed to our Data Protection Officer and sent by post to the main office: Hays House, 25 Albion Street, Hanley, Stoke-on-Trent, Staffs ST1 1QF.

8.5   We have a procedure in place which deals with how we handle subject access requests.

8.6   If you are still not satisfied with the handling of your request, you may file a complaint with the Information Commissioner, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF, telephone: 0303 1231113.

 

9. Security

9.1   Data security is of great importance to Tinsdills Solicitors Ltd, and to protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

 

10. Cookies

10.1 Tinsdills Solicitors Ltd may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1. All cookies used by the website are used according to the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Tinsdills Solicitors Ltd has carefully chosen these cookies and uses them to facilitate certain functions and features of the website. We also use cookies for analytics purposes. These cookies track your movements and activities on the website and are designed to understand our users better, thus enabling us to improve the website and our services.

10.2 You can turn cookies on or off in your web browser. By default, your browser will accept cookies; however, this can be altered. For further details, please consult the help menu in your browser. Disabling cookies may prevent you from using the full range of services available on the website.

10.3 You may delete cookies at any time; however, you may lose any information that enables you to access the website more quickly.

10.4 It is recommended that you ensure that your internet browser is up-to-date and consult the help and guidance provided by the developer of your browser if you are unsure how to adjust your privacy settings.

 

11. Changes to this Policy

Tinsdills Solicitors Ltd reserves the right to change this Cookie Policy as we deem necessary from time to time or as required by law. Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

 

12. Do you need extra help?

If you would like this notice in another format (for example, audio, large print, or braille), please contact us (see ‘How to contact us’ above).

 

Schedule 1

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and see how visitors move around the site when using it. This helps us improve how our website works, for example, by making sure users find what they need easily. Read more about our individual analytical cookies and how to recognise them.

 

Cookie Name	Expiration Time	Description
_ga	2 years	Used to distinguish users.
_gat	10 minutes	Used to throttle request rate.

 

You can read more about how these cookies work.
http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html