Marketing Assistant

Kat Mullineux2022-03-16T15:18:02+00:00

Are you looking for a new challenge in one of the region’s leading law firms? If so, this could be the perfect time for you to take advantage of a new opportunity.

At Tinsdills, we believe it’s all about people. The successful outcomes we achieve for our clients are due to the high-quality people that make up our firm, and an exciting opportunity has arisen for an ambitious Marketing Assistant to join our progressive Marketing Department.

As one of the largest and most experienced firms in North Staffordshire and South Cheshire, Tinsdills’ specialist departments provide a range of legal services for personal and business clients including: Agriculture, Commercial Property, Residential Property, Personal Injury and Compensation, Company and Commercial, Wills Trusts and Probate and Family Law.

Based at our Hanley office you will have the chance to work within an established team of dedicated professionals and play a part in revolutionising the way the Firm markets itself.

We are looking for a highly motivated Marketing Assistant with the desire and ambition to make positive contributions to the firm.  In return we are offering you an attractive benefits package, a chance for you to be part of a forward-thinking local firm and ongoing support / guidance throughout your career development.

Department: Marketing

Branch: Hanley – Hays House, Albion Street, Hanley ST1 1QF

Hours:  Full time (35 hours per week) Monday – Friday

Responsible to: Head of Marketing

Your Duties and Responsibilities:

Duties will include but not limited to:

• Administrate initiatives and projects in firm and departmental marketing plans in a timely manner as agreed with the Marketing Manager
• Regular maintenance of professional contact databases, website, intranet, review platforms and social media tools
• Assist in co-ordinating the gathering of information about the services offered by the firm, competitors and the marketplace
• Assist with organisation and attendance at firm events for which a full UK driving license and own transport is essential
• Assist in the creation of marketing content and updating these items on the firm’s website and social media outlets
• Travel as required to our offices and suppliers to attend meetings
• Maintain appropriate stocks of marketing materials and promotional items
• Act as a point of contact for all initial marketing enquiries
• All administration duties in relation to invoicing, monitoring client satisfaction forms & any other requirements
• Assist the Client Service Advisors with administrative tasks where possible
• Comply with training requirements
• Carry out such additional duties as required by the Head of Marketing / Board
• Maintain professional standards and build on the reputation of the Marketing Department
  

Qualifications and Experience: 

• Ideally educated to Degree level
• Previous experience within a marketing role would be advantageous, but is not essential so long as you can demonstrate good aptitude as appropriate training and support will be provide
• Ideally have a local connection to the Staffordshire / Cheshire area
• Full UK driving license and own transport is essential
  

Your Skills:

• As a member of a small team you will need to work accurately under time pressures
• Possess a strong work ethic
• Strong communication skills in all formats, have an eye for detail as well as good IT skills
• Strong problem-solving skills and ability to work off own initiative
• Friendly persona and a good team player
• Experience of all Microsoft packages
• Experience across a variety of social media platforms
• Desire to build relationships and network both internally and externally
  

Your Application process:  If you wish to apply for this position then please submit your CV with a short covering letter to our HR Manager Jo Khalifa at jo.khalifa@tinsdills.co.uk

Client Service Advisor

Kat Mullineux2022-04-21T16:00:20+00:00

Are you looking for an exciting new challenge? Do you want to work for a well established, forward thinking, proactive law firm? Well this could be your chance! We have a fantastic opportunity for a Client Service Advisor who wants to work and grow in a friendly and supportive environment.

As one of the largest and most experienced firms in North Staffordshire and South Cheshire, Tinsdills’ specialist departments provide a range of legal services for personal and business clients including: Agriculture, Commercial Property, Residential property, Personal Injury and Compensation, Company and Commercial, Wills Trusts and Probate and Family Law.

Overview of the Role

You will be responsible for completing the administration and conversion of Residential Property enquires into new business within Tinsdills. You will need to be self-driven with a positive and resilient outlook. You will need to be computer literate with client-focused service and administration experience. You will need to be a 'team player' with excellent time management and personal organisational skills. The ability to work accurately in a pressurised environment is fundamental to this role.

You’ll be helping us to offer this service, on a full time (35) hours basis, working 9am – 5pm, Monday to Friday based at our Hanley office.

Primary Responsibilities

1. Delivery of a first class client experience
2. Answering and responding to enquiries via telephone, email and our website
3. Gathering the necessary information for new conveyancing enquiries to enable you to provide a cost estimate to clients and guide them through the initial stages of the conveyancing process.
4. Helping to maintain existing client relationships through effective communication
5. Transferring of clients’ records efficiently and accurately to the conveyancing teams
   

Person Specification

Skills

1. High level of accurate data input, data management and word processing skills
2. Previous conveyancing secretarial experience or experience within the property industry would be beneficial but full training will be provided
3. Experience of dealing with enquires via phone, email and in person
4. Ability to demonstrate close attention to detail with a high degree of accuracy
5. Ability to manage multiple tasks and conflicting priorities during intensive and busy periods
6. Ability to independently see tasks through to completion, within agreed timescales
7. Communicate clearly, openly and effectively with authority to both clients and colleagues
8. Develop and maintain professional relationships
9. Work well under pressure
   

Personal Attributes

The individual performing this role must demonstrate that they:

1. Are able to manage and motivate themselves
2. Take pride and accountability for what they do
3. Are an active team player and also understand the needs of the business
4. Will modify their approach to maximise business dependent on the individuals involved (within defined parameters)
5. Are highly efficient
6. Are skilled communicators
7. Demonstrate a supportive and flexible nature to work within the close team environment
   

If this sounds like the exciting new opportunity you are looking for don't delay in sending a covering letter and a copy of your comprehensive CV to our HR Manager at jo.khalifa@tinsdills.co.uk.

We are looking to fill this position as soon as possible and as such all applications will be considered as they are received.