Cookie Policy


Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

This policy applies as between you, the user of this Web Site and Tinsdills Solicitors Ltd the owner and provider of this Web Site. This policy applies to our use of any and all data collected by us in relation to your use of the web site and any services or systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means collectively the personal information, payment Information and credentials used by users to access material and / or any communications system on the Web Site;

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this web site;

“Cookie” means a small text file placed on your computer by Tinsdills Solicitors Ltd when you visit certain parts of this web site. This allows us to identify recurring visitors and to analyse their browsing habits within the web site.

Further details are contained in Clause 10 and Schedule 1 of this Policy;

“Data” means collectively all information that you submit to the web site. This includes, but is not limited to, account details and information submitted using any of our services or systems;

“Tinsdills Solicitors Ltd” means Tinsdills Solicitors Ltd, Hays House, 25 Albion Street, Hanley, Stoke-on-Trent, ST1 1DF;

“Service” means collectively any online facilities, tools, services or information that Tinsdills Solicitors Ltd makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that Tinsdills Solicitors Ltd makes available through the web site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the web site and is not employed by Tinsdills Solicitors Ltd and acting in the course of their employment; and

“Web Site” means the website that you are currently using ( and any sub-domains of this site ( unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1       name;
2.2       date of birth;
2.3       gender;
2.4       job title;
2.5       profession;
2.6       contact information such as email addresses and telephone numbers;
2.7       demographic information such as post code, preferences and interests;
2.8       financial information such as credit / debit card numbers;
2.9       IP address (automatically collected);
2.10     web browser type and version (automatically collected);
2.11     operating system (automatically collected);
2.12     a list of URLS starting with a referring site, your activity on this Web Site, and the site       you exit to (automatically collected); and
2.13     Cookie information (see Clause 10 below).
2.14     Telephone calls may be monitored or recorded for training or quality purposes.

3. Our Use of Data

3.1       Any personal Data you submit will be retained by Tinsdills Solicitors Ltd for as long as you use the services and systems provided on the web site.

3.2       Unless we are obliged or permitted by law to do so, and subject to Clause 4, your data will not be disclosed to third parties. This does include our affiliates and / or other companies within our group.

3.3       All personal data is stored securely in accordance with the principles of the Data   Protection Act 2018. For more details on security, see Clause 9 below.

3.4       Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our web site. Specifically, data may be used by us for the following reasons:

3.4.1    internal record keeping;

3.4.2    improvement of our products / services;

3.4.3    transmission by email of promotional materials that may be of interest to you;

3.4.4    contact for market research purposes which may be done using email,      telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

Tinsdills Solicitors Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal data provided by users of this web site. Any data used by such parties is used only to the extent required by them to perform the services that Tinsdills Solicitors Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 2018.

5. Changes of Business Ownership and Control

5.1       Tinsdills Solicitors Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you.

5.2       In the event that any data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.

6. Controlling Access to your Data

6.1       Before you instruct us to act on your behalf Tinsdills will not use your personal data without your consent. Wherever you are required to submit data, you will be given options to restrict our use of that Data. This may include the following:

6.1.1    use of data for direct marketing purposes; and

6.1.2    sharing data with third parties.

6.2       Where you give your consent for Tinsdills to use your personal data for marketing or data sharing you have the right to withdraw your consent.

6.3       Where you engage Tinsdills to act for you we will then use your personal data solely in order to provide the service you have instructed us to carry out.

7. Your Right to Withhold Information

7.1       You may access certain areas of the web site without providing any data at all. However, to use all Services and Systems available on the web site you may be required to submit account information or other data.

7.2       You may restrict your internet browser’s use of cookies. For more information see Clause 10 below.

8. Accessing your own Data

8.1       You have the right to ask for a copy of your personal data.

8.2       You have the right to request rectification and/or erasure of your personal data.

8.3       You can find out if we hold any personal data about you by making a Subject Access Request under the Data Protection Act 2018.

If we hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to, and let you have a copy of the information in an intelligible form

8.4       To make a request to Tinsdills for details of any personal information we may hold about you we ask you to make a Subject Access Request in writing addressed to our Data Protection Officer, by sending it by post to main office: Hays House, 25 Albion Street, Hanley, Stoke-on-Trent, Staffs ST1 1QF.

8.5       We have a procedure in place which deals with how we handle subject access requests.

8.6       If you are still not satisfied with the handling of your request you may make a complaint to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF, telephone: 0303 1231113 .

9. Security

9.1       Data security is of great importance to Tinsdills Solicitors Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Cookies

10.1     Tinsdills Solicitors Ltd may set and access Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1. All Cookies used by the web site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Tinsdills Solicitors Ltd has carefully chosen these cookies and uses them to facilitate certain functions and features of the web site. We also use cookies for analytics purposes. These cookies track your movements and activities on the web site and are designed to give us a better understanding of our users, thus enabling us to improve the web site and our services.

10.2     You can choose to enable or disable cookies in your web browser. By default, your browser will accept cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling cookies may prevent you from using the full range of services available on the web site.

10.3     You may delete cookies at any time however you may lose any information that enables you to access the web site more quickly.

10.4     It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

11. Changes to this Policy

Tinsdills Solicitors Ltd reserves the right to change this Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the web site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

12. Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Schedule 1

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognise them.

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gat10 minutesUsed to throttle request rate.

You can read more about how these cookies work.